Terms, Conditions and Policies

Shipping 

Items may ship directly from TEQ Customs or directly from one of our vendors. As such, please allow a few business days for all in-stock products to ship. 

Freight Shipping

Many larger items (bumpers, sliders, truck caps, etc) may ship freight. This will be noted at checkout. Freight shipments will ship to a commercial address with a loading dock, or be delivered to your nearest freight terminal for pickup. 

**Note: If the freight company tries to deliver the item with a liftgate to a commercial address with a loading dock and charge a fee, you have the right to deny that service and charge. A liftgate is not needed for addresses with loading docks.

Home delivery with liftgate service may be available for an additional charge. Please reach out if you are interested in a quote. 

International Shipments

All International shipments may be subject to duties and taxes. All import costs are the sole responsibility of the buyer. Any refused international shipments will have shipping costs and any fees deducted from any possible refunds. 

Shipping Damage

We know shipping damage sucks, but we're here to help. We cover shipping insurance for all packages.

Follow these policies and procedures below and we'll get you taken care of!

• Initial notification of shipping damage must be made by email to TEQ Customs within 14 days of the delivery. Even if you are not installing the item immediately, please check it's condition upon arrival.
• For freight shipments, DO NOT accept delivery of a damaged item. Contact us immediately. Once delivery is accepted, no action can be taken for damage. 
  
• DO NOT install damaged products. Once the product is installed we can not longer help with shipping damages. 

There are two possibly solutions;

1. If the item is destroyed beyond usable condition, or you wish for us to repair it, we can provide a label to return it to be rebuilt or repaired. 
2. If the item has minor damage or you wish to repair it yourself, we are happy to assist you in the claims process. Any awarded compensation will be yours. Once this option is selected we are not able to take your product as a return. 

To start a claim, email us a detailed description of the damage, photos of the item, the damage, the box, and all packaging. We will get back to you within 2 business days. 

Local Pickup

We offer local pickup for all items at our shop in Raleigh, North Carolina. Local pickup does not change any lead times associated with the items purchased. When your order is ready for pickup, you will receive notification from us via email. 

Due to rising freight shipping costs, local pickup orders that would otherwise ship freight may be subject to a handling fee of 50% of the freight shipping cost. This allows you to still save money on freight and us to offer local pickup on those items.

After the order is placed, we will contact you via email to discuss handling fees. 

Warranty

We stand behind all of our products and are proud to offer a warranty on everything we produce. This warranty ensures products are free from defects and major issues.

What is Covered

Headlights

• All Retrofit headlights are covered by a 2 year warranty. 

• The warranty for headlights includes all installed headlight components (Halos, strips, demon eyes, projectors)

• The warranty policy covers the headlights against water entry. As the weather changes, there may be occasional condensation- do not worry, this is completely normal. Ensure all bulbs and all provided dust boots are installed. 

• HID Wiring components (ballasts, bulbs, and harnesses) are considered a wear and tear item and will be covered by a 1 year warranty, or the manufacturers warranty, whichever is greater. 

Other TEQ Products

• Raptor Lights are covered under a 1 year warranty. 
• Glow Gauges carry a 2 year warranty. 
• All TEQ Customs Tail Lights are covered under a 2 year warranty. 
• Gusseted Spindles carry a Lifetime Structural Warranty. This warranty covers the spindle and gussets against cracking, bending, or any other damage that would compromise the structural integrity. 

3rd Party Products

• As authorized dealers for the 3rd party products we sell, any manufacturers warranties will apply to 3rd party products purchased through TEQ Customs. 

What is Not Covered

• Cosmetic issues or shipping damage will not be covered once the headlights are installed. If your headlight arrives with damage, contact us within 14 days of delivery to utilize the included shipping insurance. Once contacted, we will file the claim and remedy the issue. After 14 days or installation, we are unable to accept any claims for cosmetic issues or shipping damage. 
• Any damage arising from improper use (trail damage, vehicle accidents, products used for racing, or damage arising from unlawful vehicle operation)
• Normal wear and tear items, such as scratches and fading of the lens are not covered. For the best long term appearance, we recommend installing PPF on the headlight lens. PPF has greater longevity than any coating, typically 8-10 years. 
• Headlights that have been opened by the customer or another third party, or altered internally in any way. 

Warranty Terms and Conditions

• It is the sole discretion of TEQ Customs to determine warranty eligibility.
• All products must be installed using our recommended procedures. Failure to do so may result in a voiding of the warranty. Please reach out to us with any questions.
• The warranty only applies to the original purchaser of the product. 
• We honor ALL manufacturers warranties for products produced by our vendors. 

All warranty requests must be made in writing to info@teqcustoms.com. We do not accept warranty requests in any other format. 

Disclaimer

TEQ Customs LLC's offering of a repair or replacement product is the exclusive remedy provided under this warranty. Damage to a purchasers vehicle or any other equipment is not covered under this warranty. TEQ Customs's sole liability to the customer falls within this policy set forth above. TEQ Customs LLC will not be liable for any installation costs, lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages of any kind or nature. 

Lead Times

Lead times for all products are noted directly under the product title on each individual product page. Lead times are published as clearly as possible, and it is the customers responsibility to read and understand the advertised lead times. 

Lead times are considered our best estimate for when the certain item will ship. Lead times are not a deadline. We carry thousands of vendor products from over a hundred different vendors. Vendors may experience production delays outside of our control. In the event of any delays, we will communicate to you the most up to date information and work with you to find alternative solutions as needed. 

Returns/Cancellations

All sales are final for made to order items. With a few exceptions, most items with a lead time are made to order. These items are not eligible for returns or cancellations. These include;

• Retrofit Headlights
• Gusseted Spindles
• Suspension kits with assembly
• Decals
• Any custom fabricated products, such as bumpers, skid plates, sliders, and more, are not eligible for cancellation or return per manufacturers policies. 

Returns

Items that do not fall into the above category may be eligible for a return. 

• Returns will incur a 15% restocking fee. 
• Return shipping is the sole responsibility of the purchaser. 
• In the event the item shipped with free shipping, the initial shipping cost will be deducted from the return. 
• All return requests must be emailed to TEQ Customs. We do not accept return requests through any other channel.

Cancellations

Items that do not fall into the above exemptions may be eligible for cancellation.

• Cancellations will incur a 10% cancellation fee. 
• Cancellation fees are able to be applied to future orders if desired. 
• Cancellation requests must be made to TEQ Customs in writing via email. Cancellation requests are not accepted through any other channel.