Shipping policy

Shipping 

Items may ship directly from TEQ Customs or directly from one of our vendors. As such, please allow 1-3 business days for all in-stock products to ship. 

Freight Shipping

Many larger items (bumpers, sliders, truck caps, etc) may ship freight. This will be noted at checkout. Freight shipments will ship to a commercial address with a loading dock, or be delivered to your nearest freight terminal for pickup. 

**Note: If the freight company tries to deliver the item with a liftgate to a commercial address with a loading dock and charge a fee, you have the right to deny that service and charge. A liftgate is not needed for addresses with loading docks.

Home delivery with liftgate service may be available for an additional charge. Please reach out if you are interested in a quote. 

International Shipments

We are able to ship most items worldwide. If the checkout does not populate shipping rates for the product you are looking for, please contact us and we can get you a shipping quote. 

All International shipments may be subject to duties and taxes. All import costs are the sole responsibility of the buyer. Any refused international shipments will have shipping costs and any fees deducted from any possible refunds. 

Shipping Damage

We know shipping damage sucks, but we're here to help. We cover shipping insurance for all packages.

Follow these policies and procedures below and we'll get you taken care of!

• Initial notification of shipping damage must be made by email to TEQ Customs within 14 days of the delivery. Even if you are not installing the item immediately, please check it's condition upon arrival.
• For freight shipments, DO NOT accept delivery of a damaged item. Contact us immediately. Once delivery is accepted, no action can be taken for damage. 
  
• DO NOT install damaged products. Once the product is installed we can not longer help with shipping damages. 

There are two possibly solutions;

1. If the item is destroyed beyond usable condition, you can be refunded or have a replacement provided to you. 
2. If the item can be repaired, we will provide a return label and take care of the repair as quickly as possible.
3. If the item has minor damage or you wish to repair it yourself, we are happy to assist you in the claims process. Any awarded compensation will be yours. Once this option is selected we are not able to take your product as a return. 

To start a claim, email us a detailed description of the damage, photos of the item, the damage, the box, and all packaging. We will get back to you within 2 business days. 

Returned Shipments

Returned shipments due to customer refusal of the shipment will incur all cancellation fees and shipping will be deducted from any refund. 

Returned shipments due to an incorrect delivery address will require shipping costs to be paid prior to re-shipping the item. Please confirm your shipping address prior to placing your order to ensure timely and accurate delivery. 

Returned shipments due to TEQ Customs error will be re-shipped at no cost. 

Local Pickup

We offer local pickup for all items at our shop in Raleigh, North Carolina. Local pickup does not change any lead times associated with the items purchased. When your order is ready for pickup, you will receive notification from us via email. 

Due to rising freight shipping costs, local pickup orders that would otherwise ship freight may be subject to a handling fee of 50% of the freight shipping cost. This allows you to still save money on freight and us to offer local pickup on those items.

After the order is placed, we will contact you via email to discuss handling fees.