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Warranty

Warranty

We stand behind all of our products and are proud to offer a warranty on everything we produce. This warranty ensures products are free from defects and major issues.

What is Covered

Headlights

  • All Retrofit headlights are covered by a 2 year warranty. 

  • The warranty for headlights includes all installed headlight components (Halos, strips, demon eyes, projectors)

  • The warranty policy covers the headlights against water entry. As the weather changes, there may be occasional condensation- do not worry, this is completely normal. Ensure all bulbs and all provided dust boots are installed. 

  • HID Wiring components (ballasts, bulbs, and harnesses) are considered a wear and tear item and will be covered by a 1 year warranty, or the manufacturers warranty, whichever is greater. 

Other TEQ Products

  • Raptor Lights are covered under a 1 year warranty. 
  • Glow Gauges carry a 2 year warranty. 
  • All TEQ Customs Tail Lights are covered under a 2 year warranty. 
  • Gusseted Spindles carry a Lifetime Structural Warranty. This warranty covers the spindle and gussets against cracking, bending, or any other damage that would compromise the structural integrity. 

3rd Party Products

  • As authorized dealers for the 3rd party products we sell, any manufacturers warranties will apply to 3rd party products purchased through TEQ Customs. 

What is Not Covered

  • Cosmetic issues or shipping damage will not be covered once the headlights are installed. If your headlight arrives with damage, contact us within 14 days of delivery to utilize the included shipping insurance. Once contacted, we will file the claim and remedy the issue. After 14 days or installation, we are unable to accept any claims for cosmetic issues or shipping damage. 
  • Any damage arising from improper use (trail damage, vehicle accidents, products used for racing, or damage arising from unlawful vehicle operation)
  • Normal wear and tear items, such as scratches and fading of the lens are not covered. For the best long term appearance, we recommend installing PPF on the headlight lens. PPF has greater longevity than any coating, typically 8-10 years. 
  • Headlights that have been opened by the customer or another third party, or altered internally in any way. 

Warranty Terms and Conditions

  • It is the sole discretion of TEQ Customs to determine warranty eligibility.
  • All products must be installed using our recommended procedures. Failure to do so may result in a voiding of the warranty. Please reach out to us with any questions.
  • The warranty only applies to the original purchaser of the product. 
  • We honor ALL manufacturers warranties for products produced by our vendors. 

All warranty requests must be made in writing to info@teqcustoms.com. We do not accept warranty requests in any other format. 

Disclaimer

TEQ Customs LLC's offering of a repair or replacement product is the exclusive remedy provided under this warranty. Damage to a purchasers vehicle or any other equipment is not covered under this warranty. TEQ Customs's sole liability to the customer falls within this policy set forth above. TEQ Customs LLC will not be liable for any installation costs, lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages of any kind or nature.