We stand behind all of our products and are proud to offer a warranty on everything we produce. This warranty ensures products are free from defects and major issues.
Subject to the policies outlined below, we will repair any issues free of charge for labor and parts. Within the first 60 days, return shipping is covered by us.
What is Covered
All Retrofit headlights are covered by a 2 year warranty.
The warranty for headlights includes all major headlight components (projectors, Halos, Demon Eyes, Strips, etc.)
The warranty policy also covers the headlights against water entry. As the weather changes, there may be occasional condensation- do not worry, this is completely normal. Ensure all bulbs and all provided dust boots are installed.
- HID Wiring componets (ballasts, bulbs, and harnesses) are considered a wear and tear item and will be covered by a 1 year warranty. The headlight and all installed components (Projectors, halos, demon eyes, etc) are still covered under out 2 year warranty.
What is Not Covered
- Cosmetic issues or shipping damage will not be covered once the headlights are installed. If your headlight arrives with damage, contact us within 14 days of delivery to utilize the included shipping insurance. Once contacted, we will file the claim and remedy the issue. After 14 days or instillation, we are unable to accept any claims for cosmetic issues or shipping damage.
- Any damage arising from improper use (trail damage, vehicle accidents, products used for racing, or damage arising from unlawful vehicle operation)
- Normal wear and tear items, such as scratches and fading of the lens are not covered. For the best long term appearance, we recommend installing PPF on the headlight lens.
Terms and Conditions
- It is the sole discretion of TEQ Customs to determine warranty eligibility.
- All products must be installed using our recommended procedures. Failure to do so may result in a voiding of the warranty. Please reach out to us with any questions.
- The warranty only applies to the original purchaser of the product.
- We honor ALL manufacturers warranties for products produced by our vendors.
TEQ Customs LLC's offering of a repair or replacement product is the exclusive remedy provided under this warranty. Damage to a purchasers vehicle or any other equipment is not covered under this warranty. TEQ Customs's sole liability to the customer falls within this policy set forth above. TEQ Customs LLC will not be liable for any lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages of any kind or nature.
Filing a Claim
To file a warranty claim, fill out the form below. Please include as much detail as possible and your order number to help us process your claim as quickly as possible. You can expect a response within 48 hours.
Please fill out the form below and we’ll get back to you within 24 hours.